FUJIFILM India expands service network with new endoscopy center in Mumbai

New Delhi: FUJIFILM India has inaugurated its second-largest service center in Mumbai, dedicated to the rapid repair of gastroscopes, bronchoscopes, and high-end processors. This new facility marks a significant enhancement in FUJIFILM India’s service infrastructure, ensuring quicker turnaround times and improved service delivery nationwide.

Since beginning direct service operations in 2018 with an endoscopy service center in Gurugram, FUJIFILM India has steadily expanded its service network. Over the past six years, the company has established five major service centers across key regions and cities in India, along with two satellite centers aimed at accelerating endoscope repairs. The new Mumbai center, equipped with state-of-the-art repair tools and technology, is designed to reduce service turnaround times and ensure swift delivery of repaired scopes. FUJIFILM India plans further expansion with advanced tools, technology, and increased manpower to reach both small and large cities.

Jumpei Toyoda, Endoscopy Division Fujifilm APAC, expressed, “India is a vast market with the opportunity to serve a larger community. We are incredibly proud of our continuous efforts to strengthen our service network across India. The inauguration of the new service center in Mumbai marks a significant step forward in our mission to provide unparalleled support to our healthcare partners. By leveraging cutting-edge technology and advanced repair tools, we are committed to ensuring that our endoscopy equipment remains reliable and efficient, ultimately enhancing the quality of patient care. Our focus on expanding our service capabilities reflects Fujifilm’s dedication to innovation and excellence in the medical field.”

Dheeraj Chaudhri, Head of the Endoscopy Division, added, “We are pleased to reach this important milestone of increasing our after-sales service capabilities to more than 20 states now. We have developed a high-class repair center with all the facilities and are directly doing repairs of endoscopes in eight different service centers located in various locations across the country. We understand that reducing the turnaround time of endoscope repairs positively impacts patient care pathways in hospitals. We have been investing year on year to expand our service team and the number of service centers across India keeping this vision in mind. In addition to infrastructure and manpower expansion, we are also investing in the training and education of hospital paramedics and technicians through various trainings and education programs in collaboration with many hospitals. This step is to ensure that all emergency and planned endoscopy procedures are least impacted by frequent accidental damages to the flexible endoscopes, which are one the most delicate medical equipment in endoscopy suites.”

FUJIFILM India’s ongoing investment in its service capabilities and training programs underscores its commitment to supporting healthcare providers and enhancing patient care across the country. With the Mumbai service center now operational, FUJIFILM India is well-positioned to continue its growth and provide exceptional service to its expanding customer base.