Special Startup Series: On a mission to build a comprehensive healthcare ecosystem

MyHealthcare is playing a pivotal role in standardizing the care delivery process, minimizing medical administration errors, and constructing a centralized patient longitudinal history

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MyHealthcare Founding Team- (L-R) Aneesh Nair, Divya Laroyia, and Shyatto Raha.
The emergence of the digital healthcare ecosystem represents a paradigm shift in how healthcare is delivered, experienced, and managed. From electronic health records to telemedicine platforms, wearable devices to artificial intelligence-driven diagnostics, the digital healthcare ecosystem is reshaping every facet of the healthcare landscape.
Leveraging cutting edge technology, Gurugram headquartered MyHealthcare bridges healthcare delivery gaps, providing a data-driven approach to care. The company has emerged as a leading specialty care ecosystem in India, with over 130 leading super-specialty hospitals adopting the platform.
Currently, MyHealthcare manages the healthcare needs of over 40 million patients. In a stride towards making healthcare delivery more affordable, in 2023 MyHealthcare launched its healthcare financing product – MyHealthFin.
Inspiration and inception
In 2017, the co-founders of MyHealthcare – Shyatto Raha, Divya Laroyia, and Aneesh Nair – initiated the establishment of the pioneering specialty healthtech start-up in India. Shyatto’s profound experience in business strategy across the sub-continent, Southeast Asia, and the Middle East, complemented by his background in consumerism at NDTV Group and Astro Networks, formed a robust foundation for their venture. Divya, transitioning from a seasoned media professional, assumed the leadership role in overseeing the Product side of the business. Aneesh, drawing upon his expertise as an information security practitioner with a healthcare tech background from Wockhardt Healthcare, contributed significantly to the founding team’s efforts.
The founding team of MyHealthcare quickly comprehended that in India, the predominant share of healthcare is controlled by the private sector, primarily concentrated in top-tier cities. However, 70 percent of the country lacks access to quality primary and super-specialty care. Furthermore, the healthcare delivery process is disjointed, compelling patients to visit multiple locations for prescriptions, tests, and treatment.
Consequently, the establishment of MyHealthcare signified the initiation of their mission to construct a comprehensive healthcare ecosystem. This ecosystem aims to seamlessly connect hospitals, doctors, and patients through technology, with the objective of improving patient outcomes by maintaining rich patient longitudinal history.
Overcoming challenges
One of the biggest challenges for Shyatto, Divya & Aneesh was shaping the foundation of MyHealthcare for which the most important pillar was compliance.  There are a number of regulations that one needs to be compliant to when setting up a start-up business and there is no single space that provides a checklist for entrepreneurs starting from the ground up, especially in the ITES industry. Each day was a learning experience which strengthened their resolve to build a solid and scalable business model.
“At the time of inception MyHealthcare teams operated out of 2 cities – Gurugram and Bengaluru and that meant being compliant in 2 different states and making sure not to overlook any requirement that might be imperative for the business. It took time, effort, energy and focussed attention from all 3 founders to get everything right and make sure that all compliance parameters were met,” informs Shyatto Raha, Founder & CEO, MyHealthcare.
The other challenge was within the healthcare sector, bringing in change & a revolution viz a vis how processes were already functioning. In established hospitals changing a legacy IT system is a herculean task and to be able to make a breakthrough and be heard was a tough ask in itself. The pandemic acted as a catalyst for MyHealthcare in transforming the digital journey conversations, when healthcare providers had to consider alternative means to connect with patients.

“What demonetization was to digital payments is what the pandemic has been to digital healthcare and the demand continues to grow.”
 Shyatto Raha, Founder & CEO, MyHealthcare

“The COVID-19 era has literally been the birthplace of digital healthcare and that too at a fast forwarded pace. What demonetisation was to digital payments is what the pandemic has been to digital healthcare and the demand continues to grow,” adds Shyatto.
Strong product portfolio
The MyHealthcare ecosystem operates as a cloud-based, open-source technology, microservices framework, with a data lake serving as its central integration layer. Every interaction between patients and healthcare providers captures patient demographic and clinical longitudinal data. The platform plays a pivotal role in standardizing the care delivery process, minimizing medical administration errors, and constructing a centralized patient longitudinal history. The product portfolio of MyHealthcare includes the following –
The MyHealthcare Patient Ecosystem serves as a managed care platform integrated across all healthcare delivery services, encompassing doctor consultations, homecare, diagnostics & e-pharmacy connects and more.
MyHealthcare EMRs (Electronic Medical Records) are designed as single-screen interfaces to streamline the CPOE (Computerized Physician Order Entry) process for doctors, CDSS to assist with diagnosis, provide care protocols to create treatment plans and generate faster prescriptions with voice-to-text features.
The MyHealthcare Enterprise Application (MHEA) functions as the core engine, ensuring efficient and optimal operational processes and best practices across all departments of the Hospital. Its Workflow and Task Based approach reduces clutter, enabling caregivers and operations teams to focus on tasks, billing, inventory, and other relevant clinical as well as non-clinical functions in a systematic approach.
MyHealthcare@Home oversees the continuity of care from hospital to home, functioning as a command centre for remote patient monitoring.
MyHealthFin addresses the critical issue of affordable healthcare. Launched to provide innovative and paperless financing options, MyHealthFin collaborates with leading NBFCs (Non-Banking Financial Companies) in India. The initiative aims to serve over 30 million patients within its 130-hospital partner network, spread across Tier 1 and Tier 2 cities and towns.
Impactful journey so far
The MyHealthcare Ecosystem has exerted a substantial influence on both the industry and society, revolutionizing healthcare delivery and experiences. It serves as a pivotal force in standardizing care delivery processes across various healthcare services, fostering a more uniform and efficient healthcare experience. MyHealthcare@Home ensures the continuity of care from hospital to home, incorporating remote patient monitoring for ongoing support and improved health outcomes.
As per Shyatto Raha, by capturing patient demographic and clinical data during each interaction, the platform effectively diminishes medical administration errors, ensuring the availability of accurate, up-to-date information for enhanced patient care.
MyHealthcare EMRs provide doctors with a user-friendly interface, streamlining the Computerized Physician Order Entry (CPOE) process, optimizing workflow efficiency, and allowing doctors to allocate more time to patient care. The platform’s data lake enables the creation of a centralized patient longitudinal history, empowering healthcare providers with better-informed decision-making capabilities. Integration with leading diagnostics and pharmacy providers streamlines processes from sample collection to medicine delivery, enhancing healthcare accessibility.
Addressing the escalating premiums and medical inflation in India, MyHealthFin offers data-driven medical loans, providing financial flexibility for hospitalization, homecare, and chronic care management. MyHealthFin ensures affordability by collaborating with NBFCs, offering low-cost or zero-cost EMIs over 12 to 16 months.
In essence, the MyHealthcare Ecosystem has not only enhanced industry benchmarks but has also positively impacted society by improving healthcare accessibility, quality, and continuity across diverse needs and locations.
Way Forward
The market segment MyHealthcare aims to target is substantial and promising. According to a report by BCG, the digital transformation of India’s healthcare industry is expected to grow to about $37 billion by 2030. A significant driver of this growth is the widespread adoption of tech enabled healthcare solutions, a trend that gained momentum after the disruptive impact of the COVID-19 pandemic.
As the company grows, the aim is to touch more lives and contribute to providing a better healthcare experience at all touchpoints. The overarching goal is to establish MyHealthcare Technologies synonymous with digital healthcare ecosystems in India.
Over the next 5 years, the company aspires to be available in the majority of Tier 2 and 3 cities in India. Additionally, there are plans to expand to other geographies such as Malaysia, Indonesia, Philippines, and the Middle East.
“MyHealthcare is proud of its journey to date and expresses gratitude to all partners, investors, and healthcare practitioners who have shown immense support and continue to believe in the company’s vision,” says Shyatto Raha as he outlines the future outlook.

*This story was first published in March/April 2024 edition of BioVoice magazine.